Agents that finish the routine work.
Distribution and high-volume support. Purchase orders moved to dispatch touch-free and a shared inbox handled end to end — the repetitive middle gone, a human on every edge case, every action logged.
Every PO keyed in by hand, exceptions buried
What we walked into
Orders arrived in every format — a PDF on email, a portal download, an EDI feed — and a person keyed each one in, checked stock, confirmed it, and then chased dispatch. The routine orders ate the day; the ones that actually needed a human — a price mismatch, short stock, a SKU not on the catalogue — were buried in the same queue and surfaced late.
What we built
Agents that read the PO whatever its format, validate it against the catalogue and agreed pricing, check stock and availability, draft the order confirmation and move it to dispatch — resolving the clean orders end to end. Every exception is lifted out and routed to a named owner with the reason attached, and the whole thing is trackable from receipt to dispatch.
PO in, dispatch out — exceptions lifted out.
The agent does the routine path; anything it isn't sure of stops for a person, with context. Nothing is confirmed to a customer without the checks having passed.
Tens of thousands of mails, read once.
The same shape of problem — high-volume, mostly repetitive, a long tail that needs a human — applied to a shared inbox across pre-sales, complaints and partner queries.
Agents classify, prioritise, draft — in your team's voice, from your own reply history — and route, resolving the repetitive cases end to end and escalating the rest with context attached. A human approves anything outside the routine. Figures from the live engagement; client name withheld.
In your systems, with a human in the loop.
Have a queue that's mostly the same thing?
POs, tickets, a shared inbox — if most of the volume is repetitive with a tail that needs judgement, it's a candidate. Thirty minutes and we'll tell you honestly.
Book a 30-minute call